Yes, I Can Do It
Tuesday, 6 January 2015
Best Smartphones in the world
Google Nexus 5 - http://images.cdn.stuff.tv/sites/stuff.tv/files/imagecache/review_main_image/images/news/google-nexus-5-review-main-2.jpg
Iphone 6 - Simon, stop this bullshit. Iphones are not the best phones around.
Thursday, 21 March 2013
The day my favourite brand disappointed me: Panasonic
On 28/12/2011, I bought my first Panasonic Plasma TV in the UK. Having owned Panasonic Plasmas in the past, I was very confident that this TV was going to be a success.
It was a 42 inch, model TX-P42GT30B.
When I bought it from Amazon.co.uk, the standard manufacturer warranty of 12 months was given.
As it happens, I found out that Panasonic used to give 2 year warranty in their products. I have a theory:
If a product is good, Well built, With quality materials and technology, With the customer's satisfaction in mind, the company can afford 2 years warranty.
However, if the company lacks confidence in the product they make, only the statutory 12 months is commercially viable.
That is just my theory.
As a trick of the Universe, maybe Murphy's law, my 42 inch Panasonic Plasma simply stopped working completely, just as if it understood that after 12 months of mandatory labour, it could give up and die. That was on Monday, 18/03/2013. Less than 3 months after the warranty period was over. Well within the 2 year warranty previously offered by Panasonic, just a few months before I decided to choose them.
The weight that the Panasonic brand carries with it is huge. And it was the main reason why I chose this TV instead of the other 13 options I had available within my specs requirements and price range.
Putting it ahead of some major rivals like Sony, Samsung, LG and others.
Some of these competitors do offer 2 year warranty. Just to make a note.
After a first attempt to contact the Panasonic, I was able to speak to someone who didn't seem happy to be answering the phone in first place. I wasn't sure that I was going to be helped at all.
I don't like to let my assumptions take place over the facts, but this time they were accurate. The only thing the attendant was able to do, was to offer me the telephone of the closest support services especiallist (something I had already figured out by myself from Panasonic's website).
I tried calling them. No answer. I tried emailling them. No answer. That was all three days ago.
I was really hoping that Panasonic could come back to me and just like in the good old days where they were unbeatable in the Plasma business and cared a lot more about their customers.
Tomorrow, 22/03/2013, I will make a second attempt to contact Panasonic.
Hope is all I have left.
P.S.
This is my 4th day without a TV.
And to be honest, if this TV doesn't get fixed, it seems like I will not get another one. Life is probably better when you're not in front of the TV.
Wednesday, 20 February 2013
The day I switched to BT
A BT engineer completed the installation of my landline and Infinity Broadband.
He handed over a piece of paper with ‘my new phone number’: 0208XXX0094 (at this point I thought it was strange to have a new number because I was switching and I should have kept the same number).
A few minutes later, the phone rang:
“Hello” – I said
“Who is this?” – The person on the other side said. Like if she was convicted that I should not be answering this phone
“Sorry, I believe you got the wrong number. I have just switched to BT and this number was assigned to me” – I should have realised that this was the start of my BT nightmare.
We had a chat and discovered that we had our lines crossed. My old number was nowhere to be found – I called it and it wasn’t ringing. However, when I called ‘my new number’, it was ringing just fine.
It was working so well, that the phone was ringing in my flat and in the other person’s house. So, what the real owner of that phone did? She called BT that night and arranged a visit from the engineer to fix her crossed line problem.
Unaware that my neighbour called BT and arranged her problem to be solved, I believed in the British efficiency to sort everything out and I was just waiting for a call, an e-mail, a smoke signal to inform me that the problem was identified, solved and that they would be apologising for the inconvenient.
I am in the office and I got a call from my wife (mobile to mobile) saying that the internet was not working. I told her a few troubleshooting steps to see if they would solve the problem and kept with my duties.
An hour later, she calls again to inform that it is not only the broadband that is not working, but the landline is also muted.
“Honey, they must be fixing the problem our neighbour reported to BT the night we had our installation. I am going to call and check.”
I really believed that ‘my number’ was 0208XXX0094. So, in every call, I dialled this number on the automatic answering machine before I was put through to talk to someone.
This is where my frustration rose exponentially. Call after call, the BT customer service seemed to get worse and worse.
In the first call, I spoke to someone who tried to do some tests in ‘my line’. All I could get from that call, was that they knew my line had a problem. The guy was going to transfer me to some department that I couldn’t hear the name when suddenly… the call dropped.
This was call number 1. Total duration 22 minutes. Problem not solved, not addressed
At this point, I still believed ‘my number’ was 0208XXX0094.
Detail here: until this point they had no idea who they were talking to and they wouldn’t provide me with my account number (due to this ‘Data Protection Act’). My Bank account is public and there is nothing a person can do with that information alone. Why can’t they give me MY BT account number?
The guy in the order management team said that before midnight that day, my order would be closed and “hopefully” my problem would be solved but he “could not guarantee”.
That was call number two. Total duration: 36 minutes. Problem not solved, not addressed
On my way home, I was going through my e-mails and I found that I received an e-mail with username for the BT website. I reset my password and logged in their website. I was finally able to get my account number and further details.
This was when, in a moment of epiphany, I realised that next to my name and address, was ‘my real phone number’ 0203XXX9469. With that revealed, flashes of the last two days passed in front of my eyes and I decided that I had to make another phone call.
So I called BT one more time.
I got to talk to a machine this time. Much better, yes? No!
That’s not to mention the threat on the recording as well as on the SMS saying that if they find that the problem was caused by me OR within my property limits, I was going to be charged £99.
Should I remind them that I just had my installation done two days ago?
Fortunately, my neighbour answered the phone and said she got her services restored. She had a fully functional phone and broadband, while I had a fancy modem, a state-of-the-art router and a phone dead, sitting in my living room with no use or expectations that I was going to be able to use them in the foreseeable future.
It is worth to mention that my neighbour (whom I never met in person) described the engineer that solved her problem this morning a very stupid man, with no touch to deal with people, laughed at her when she described the issue, said that it was not possible to happen and nearly called her a liar. This is not the standard you would expect from one of the biggest companies in Britain.
So I decided to call. Again.
Optimistic me, hum.
In summary, after over 30 minutes trying to dodge from the old call centre ‘let me solve this by telling him I am going to take care of the issue and delay until he can no longer stand’ style, I asked for her supervisor.
I explained, many times, in many different ways, that I need broadband connection in order to talk to my family, for my entertainment and more importantly… to work.
In addition, my wife had a medical appointment scheduled over three months ago for the same afternoon and someone was going to have to take care of our 3 year old son. Now, I won’t be able to stay at home to take care of him and her medical appointment is at risk. She can’t afford to skip this and wait another three months for another booking.
This was when I put my knowledge of support services to work and asked the supervisor to handover this case to the morning shift by writing an e-mail explaining everything that happened. He said it was not possible to copy me in the same e-mail because he was unable to send external e-mails. I can understand that. Really.
This is the number he gave me: VOL 012-73391154307
That was call number three. Total duration: 44 minutes. Problem not solved, not addressed
It is now 11:30pm on Wednesday the 20th of February 2013 and I just received an e-mail from BT. The irony is so that the e-mail content says:
Hello, your phone service is ready for you.
Your order number is VOL012-72397215520
Things you need to know.
Your home phone number is: 0203XXX9469. You can start using your phone any time.
Some random stuff
Thanks for choosing BT
Warren Buckley.”
1 – Engineer did a poor job, crossed two lines, gave me a number from a different person
2 – Support services completely clueless of their duties and their mission: HELP THE CUSTOMER
3 – Dropping the call and endless pushing over to someone else. The level of customer satisfaction is definitely not in their KPIs.
4 – Incapability to address the problems properly
5 – No problem with outsourcing, but in the event of an issue where the customer needs escalation, a local team should be able to handle. The absence of a local support team makes things only worse.
This time, expecting a solution to my problem, I gave them a chance to explain themselves and come with a reasonable solution. Hopeless. It was the same small talk and justification from 12 hours ago. With no solution or improvements on the time to fix the problem.
Compensation for lost time in these endless calls.
Compensation for disruption of an essential service that was working fine before they touch it.
Compensation for the embarrassment they made me go through receiving calls from other people and having other people answering my calls
Compensation for the frustration of all these days and hours of incompetence.
Jaimie - BTCare Team
Friday, 1 February 2013
Janathon - Days 30 & 31 (The end is the beginning is the end)
Once in a while I allow myself some extravaganza because nobody likes to stay away from the things they enjoy the most: In my case, sweet stuff.
My belt already lost his fight. With 25 days into Janathon, I had to cut it so my trousers don't fall off every 5 minutes.
30 minutes on the bike were enough to do 8 and 8,25 miles respectively. Always trying to reproduce the real hill conditions I would face on my daily commute.
Wednesday, 30 January 2013
Janathon - Days 25-29 *(Where have I been?)
It is about the struggle I've been to in the final stages of my Janathon campaign.
I wasn't completely recovered of my ailment and the weekend was a lazy one. We did a lot of playing in the snow, though.
Although I am not religiously filling my commitment of blogging every single day, I am doing some exercise and still going towards my ultimate goal which is losing weight.
Yesterday, I went to the gym again and for my surprise, I managed to do quite well.
It was the return of the Jedi after almost a week away from the bike. The prodigal son returned.
And after a good start I finished 8 miles in 30 minutes.
If I was to translate that into my daily commute, I could take an easier route (not the shortest one) and still get to work in half the time I take today using public transport.
Of course the gym does not simulate some of the elements of a real commute like:
1 - Rain
2 - Cold
3 - Vehicles (cars, buses, other bikes)
4 - Pedestrians
5 - Hills (I mean true hills, not what I try to simulate)
6 - Pollution
7 - Darkness
8 - The fact that at the end of my journey to work, I need to be dry and clean for a full day of work ahead.
The solution for all this?
When I feel I am ready and light enough to take on the streets of London on my bike, none of this will matter. Only Start and Finish lines will matter.
For those of you who stayed with me all along during this month of January and challenges, my 'Thank you very much'. For those of you who plan to continue reading this blog, bear with me, I will try to bring some interesting, not fitness related stuff soon. As most of you know, I was never a 'fitness-minded' person.
I do love sports and for the sake of practicing the sports I love I will get fit enough, as I am just as competitive as I am stubborn and I will not give up because Yes, I can do It!
Weight this morning: 116,6kg
This means 8,4kg less than when I started this year.
Tomorrow's post will be a difficult one to write...
Thursday, 24 January 2013
Janathon - Days 23 & 24 (Recovery)
I've been quite ill last few days and unable to attend to my daily commitment.
But on a small window for recovery I decided to try and exercise tonight.
For my own surprise, I was able to continue from where I stopped last Friday.
30 minutes on the bike and 8.25 miles
10 minutes on the row and 2 km
It was pretty decent to my standards and enough to make me want to make plans for the future.
They will be revealed at the end of my term at this gym in a month time.
On my secondary goal (which is actually more Important than the primary goal), my weight this morning was 117,8 kg.
That's some improvement from the 125kg on the 1st of January.
Thanks again. Tomorrow is table tennis day.
Wednesday, 23 January 2013
Janathon - Days 21 & 22 (sick as a brick)
No exercise or blog in the last two days.
I've been sick... Really bad.
But it doesn't mean I didn't lose weight.
118,5kg and counting... Goal is set: 105 kg