The day my favourite brand disappointed me: Panasonic

This is a report of the beginning of a story that has everything to be sad. But Panasonic can make it have a very happy ending.

On 28/12/2011, I bought my first Panasonic Plasma TV in the UK. Having owned Panasonic Plasmas in the past, I was very confident that this TV was going to be a success.

It was a 42 inch, model  TX-P42GT30B.

When I bought it from Amazon.co.uk, the standard manufacturer warranty of 12 months was given.
As it happens, I found out that Panasonic used to give 2 year warranty in their products. I have a theory:

If a product is good, Well built, With quality materials and technology, With the customer's satisfaction in mind, the company can afford 2 years warranty.

However, if the company lacks confidence in the product they make, only the statutory 12 months is commercially viable.

That is just my theory.

As a trick of the Universe, maybe Murphy's law, my 42 inch Panasonic Plasma simply stopped working completely, just as if it understood that after 12 months of mandatory labour, it could give up and die. That was on Monday, 18/03/2013. Less than 3 months after the warranty period was over. Well within the 2 year warranty previously offered by Panasonic, just a few months before I decided to choose them.

The weight that the Panasonic brand carries with it is huge. And it was the main reason why I chose this TV instead of the other 13 options I had available within my specs requirements and price range.
Putting it ahead of some major rivals like Sony, Samsung, LG and others.
Some of these competitors do offer 2 year warranty. Just to make a note.

After a first attempt to contact the Panasonic, I was able to speak to someone who didn't seem happy to be answering the phone in first place. I wasn't sure that I was going to be helped at all.
I don't like to let my assumptions take place over the facts, but this time they were accurate. The only thing the attendant was able to do, was to offer me the telephone of the closest support services especiallist (something I had already figured out by myself from Panasonic's website). 

I tried calling them. No answer. I tried emailling them. No answer. That was all three days ago.

I was really hoping that Panasonic could come back to me and just like in the good old days where they were unbeatable in the Plasma business and cared a lot more about their customers.

Tomorrow, 22/03/2013, I will make a second attempt to contact Panasonic. 
Hope is all I have left.

P.S.
This is my 4th day without a TV. 
And to be honest, if this TV doesn't get fixed, it seems like I will not get another one. Life is probably better when you're not in front of the TV.